Today we have made the very difficult decision to temporarily close Escape Reality, in light of the latest lockdown announcement made by the Government in Cardiff. This is an incredibly difficult time for everyone. Our thoughts and efforts must go towards supporting the many team members at Escape Reality, during what may be a prolonged period of closure.
We are committed to opening again, and honouring all our bookings when that day comes. To that effect, we ask that you consider simply rescheduling your existing bookings with us, instead of opting for a refund.
You do not have to do anything – all your existing bookings will automatically be placed on hold, and we will contact you again to make arrangements to reschedule when we reopen. Our emails will continue to be manned during this period, so please feel free to contact us should you have any queries.
Finally, please stay safe and healthy, look after yourselves and your loved ones and thank you for supporting Escape Reality over the years. We can’t wait to see you again when this is all over. If you have any questions feel free to email us at email@example.com Thank you for your understanding and we look forward to seeing you soon!