FREQUENTLY ASKED QUESTIONS
As Escape Reality is a live escape room event, once the booking is confirmed we cannot accept cancellations, refunds, or reschedules. Click here to view our full terms and conditions.
Unfortunately not all of our escape rooms are fully wheelchair accessible and some do require a small amount of physical activity. For further information, please visit the webpage of the specific location you would like to visit.
Background music and sound effects are used within our rooms. However, the majority can be solved without hearing the audio. Levels of lighting may also differ within the rooms. We do our best to cater for any special requirements. Please visit our enquiries page if you have any other questions.
Of course. Many people who suffer from claustrophobia have fully enjoyed their escape game experience with us. However, please note that personal experiences may vary due to the degree of your claustrophobia.
There is the opportunity to exit the room at any point if you feel uncomfortable.
Yes we can! Escape Reality provides a creative form of alternative entertainment, very different from usual team building events. We can accommodate for a vast array of private events such as corporate events, birthday parties or anniversaries. We will always attempt to cater to any specific requirements.
Yes, we do. If you would like to purchase a gift voucher for a friend or relative, then please contact the relevant branch. Our gift vouchers can be redeemed via our online booking page and at the branch you bought it from.
If you are new to the concept of real-life escape games, we would recommend attempting a 3 or 4 star difficulty room before attempting one of our 5 star rooms. We suggest browsing through the relevant back stories of our various different rooms in order to decide which would you like to undertake.
We recommend that all players arrive at least 20 minutes prior to your scheduled start time to undergo your briefing and introduction.
The Escape Reality experience is fun for all ages thus there is no age restriction. However, please check with the respective locations for any limitations.
All of our rooms are designed for groups of between 2-6 players. There must be a minimum of 2 players due to the number of puzzles within our rooms.