FAQs

ESCAPE REALITY FAQs

  • What is the recommended number of players per team?
    All of our rooms are designed for groups of between 2-6 players. There must be a minimum of 2 players due to the number of puzzles within our rooms.
  • Is there an age restriction?
    The Escape Reality experience is fun for all ages thus there is no age restriction. However, children under the age of 12 must be accompanied by an adult.
  • What time should we arrive on the day?
    We recommend that all players arrive at least 20 minutes prior to your scheduled start time to undergo your briefing and introduction.
  • Which room would you recommend?
    If you are new to the concept of real-life escape games, we would recommend attempting a 3 or 4 star difficulty room before attempting one of our 5 star rooms. We suggest browsing through the relevant back stories of our various different rooms in order to decide which would you like to undertake.
  • Do you offer gift vouchers?
    Yes, we do. If you would like to purchase a gift voucher for a friend or relative, then please contact the relevant branch. Our gift vouchers are valid for 12 months from the purchase date and can be redeemed via our online booking page. Please note that the gift vouchers can only be redeemed at the branch you bought it from.
  • Can you cater for corporate and private events?
    Yes we can! Escape Reality provides a creative form of alternative entertainment, very different from usual team building events. We can accommodate for a vast array of private events such as corporate events, birthday parties or anniversaries. We will always attempt to cater to any specific requirements.
  • I am claustrophobic, can I play?
    Of course. Many people who suffer from claustrophobia have fully enjoyed their escape game experience with us. However, please note that personal experiences may vary due to the degree of your claustrophobia. There is the opportunity to exit the room at any point if you feel uncomfortable.
  • Accessibility & Special Requirements
    Unfortunately not all of our escape rooms are fully wheelchair accessible and some do require a small amount of physical activity. For further information, please visit the webpage of the specific location you would like to visit.
    Background music and sound effects are used within our rooms. However, the majority can be solved without hearing the audio. Levels of lighting may also differ within the rooms.
    We do our best to cater for any special requirements. Please visit our enquiries page if you have any other questions.
  • What is your cancellation policy?
    As Escape Reality is a live escape room event, once the booking is confirmed we cannot accept cancellations, refunds, or reschedules. Click here to view our full terms and conditions.
  • Any other questions?
    If you require any further information then please do not hesitate to contact us.
If there is anything you would like to ask us which is not covered above, please get in touch.

Call

029 2132 3120

Email

Drop In

2nd and 3rd Floor, 6-7 St. John Street, Cardiff, CF10 1GJ
contact us

OR MESSAGE US NOW